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FAQ 168-2002-en

In an installation with a double LNB and two independent downleads to the receiver, one of the satellites is not receiving the channels.

What should I do?

Respuesta: 

If the dish alignment is correct, this problem can be caused by:

  1. A programming error in the receiver or
  2. A failure in one of the inputs of the receiver or
  3. The installation of a defective LNB.

To identify the problem, do as follows:

  • Swap the LNB cables, thereby checking that the LNB that corresponds to the satellite that is not receiving the channels is working correctly.
  • It is very important to disconnect the receiver from the mains before doing this.
  • Check that the input of the satellite with reception problems has the LNB power activated in the receiver installation menu.
  • Check that the programmed L.O. frequency coincides with the frequency of the installed LNB in the installation menu.
  • Verify that the channels that you wish to receive are properly programmed, with their correct frequency, polarity and band in the corresponding menu.
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