Most questions proposed by our customers can find answers in this section. If you need further assistance you can contact us directly by completing the following information
Any 12 V or 24 V power supply unit may be used to feed a DAT HD BOSS antenna.
It is likely for 4G/LTE signals to create problems in DTT signal reception; that is why they have to be removed. To do this, the first option is to replace our current antenna with one equipped with the “LTE Ready” feature. This feature indicates that the antenna is protected against this kind of interference. If we do not want to replace the antenna, we have the option of introducing a Q-BOSS device between the antenna and the power supply. The device will act s a filter for LTE/4G interference.
This affirmation is not always true. Antennas should always be oriented using a field strength meter, and based on either the CBER or MER levels for digital channels, or the C/N for analogue channels.
Yes. However, you should take into account that they are specifically designed to receive signals in the spots where there is a signal. In other words, if there is no signal in the spot where the antenna is installed, the antenna will not be capable of amplifying it. A minimum signal level has to be present for the equipment to work with it. Bear these characteristics in mind for example if your home has stone walls, or if the room in which the antenna is installed lacks windows or is located in the basement. All these aspects are big obstacles for a correct reception of the signal. The strength of these antennas lies in the installation in cities, where existing signal level is usually suitable for this type of antennas. If the indoor antenna does not solve your problem, you should install an outdoor one.
This phenomenon is called fading and consists in the variation of the signal level for specific channels. On both ends of the variation range the equipments reach saturation (distorted image) and absence of image (image grain). Circumstances such as high and low tides, season of the year, and even sunspot influence impact this phenomenon. Removing it is a difficult task and involves changing the location of the receiving antenna. Sometimes, moving the antenna a few meters away can be enough to solve the problem. The second option consists in using amplifiers equipped with automatic gain control (AGC), such as Avant3 or the single-channel T12 with AGC.