Most questions proposed by our customers can find answers in this section. If you need further assistance you can contact us directly by completing the following information
Any 12 V or 24 V power supply unit may be used to feed a DAT HD BOSS antenna.
It is likely for 4G/LTE signals to create problems in DTT signal reception; that is why they have to be removed. To do this, the first option is to replace our current antenna with one equipped with the “LTE Ready” feature. This feature indicates that the antenna is protected against this kind of interference. If we do not want to replace the antenna, we have the option of introducing a Q-BOSS device between the antenna and the power supply. The device will act s a filter for LTE/4G interference.
This affirmation is not always true. Antennas should always be oriented using a field strength meter, and based on either the CBER or MER levels for digital channels, or the C/N for analogue channels.
Yes. However, you should take into account that they are specifically designed to receive signals in the spots where there is a signal. In other words, if there is no signal in the spot where the antenna is installed, the antenna will not be capable of amplifying it. A minimum signal level has to be present for the equipment to work with it. Bear these characteristics in mind for example if your home has stone walls, or if the room in which the antenna is installed lacks windows or is located in the basement. All these aspects are big obstacles for a correct reception of the signal. The strength of these antennas lies in the installation in cities, where existing signal level is usually suitable for this type of antennas. If the indoor antenna does not solve your problem, you should install an outdoor one.
This phenomenon is called fading and consists in the variation of the signal level for specific channels. On both ends of the variation range the equipments reach saturation (distorted image) and absence of image (image grain). Circumstances such as high and low tides, season of the year, and even sunspot influence impact this phenomenon. Removing it is a difficult task and involves changing the location of the receiving antenna. Sometimes, moving the antenna a few meters away can be enough to solve the problem. The second option consists in using amplifiers equipped with automatic gain control (AGC), such as Avant3 or the single-channel T12 with AGC.
The most common type of satellite dish nowadays is offset. It makes a better usage of the signal (as compared with front feed satellite dishes, and for the same conditions, the offset satellite dish would have a smaller diameter). Furthermore, given their design, they will always have a smaller lean as compared to front feed antennas, which make them suitable for wall mounting.
The diameter of the satellite dish is always associated with the satellite towards which you wish to direct the antenna (you will need to check the diameter based on the selected satellite). A higher disc diameter produces a relatively low increase of the signal level; however, it significantly increases signal quality or robustness in the reception. If possible, select the higher dish diameter to ensure proper reception, even under strong wind and rain conditions. The minimum recommended diameter (generic) is 80 cm for individual use and 1 m for collective use (both for Hispasat or Astra 19º satellites, for example).
Yes, it always is. Both iron and aluminium satellite dishes are currently marketed. Despite being more expensive, the latter are specifically designed so that they don't rust over the years. By investing a little bit more in the satellite dish you will have a quality product that will not rust over the years. Bear in mind that both the satellite dishes and the anchoring systems must be high quality. Look for aluminium satellite dishes and hot-galvanized anchoring systems if you wish to have products that will not rust over the years.
There are six basic LNB models in the market: Single, Twin, Quad, Octo, Quattro, and Monoblock. The SINGLE model is used for a single satellite receiver. The TWIN model allows you to connect two satellite receivers to a single LNB, both receivers being fully independent from one another. Likewise, the Quad and Octo models allow you to connect 4 and 8 receivers respectively, all working independently. The QUATTRO model is for “professional" use: it is conceived for use with multiswitches or signal processing headends. Finally, the LNB MONOBLOCK model allows you to capture signals from two satellites (Astra 19º and Hotbird) using a single satellite dish.
The Optical Fibre interface installed in the H45 or H60 field strength meters allows you to perform optical measurements directly through the optical fibre. It can be powered by connecting a coaxial cable in parallel with the FO to the RF input of the meter and applying voltage like a regular LNB.
Yes and no. In other words, it can be done, but without having any assurance that all the available channels will be actually received. During the pointing process of a dish without a meter, we are capable of detecting the desired satellite to watch the desired channel, but we will not have any assurance that we will be able to watch all the channels broadcasted by that satellite. The field strength meter not only allows us to point the parabolic antenna to capture a higher signal level and a better quality, but also to ensure that both the vertical and the horizontal polarities are perfectly aligned with the received signals. If we cannot guarantee this, we will likely lose some signals both of the horizontal and vertical polarities.
There could be several reasons for this. If you can't see any of the channels, the wind might have shifted the dish causing it to lose the correct direction. It could also be due to LNB supply damage or LNB damage. If you are only missing some of the channels, it is likely that the transmission frequency of those channels has changed. You will have to perform an automatic search in the satellite receiver itself.
If your receiver has the Diseqc switching feature, you can add a Diseqc selector switch in your installation and switch among up to 4 satellite dishes.
Yes. Despite the fact that you can power a single input out of the 4 inputs of the LNB to make them all function, we recommend powering the LNB through several of its inputs. The headend units must be programmed to supply 13 VDC. To program this parameter, you need to select LNB supply => 13 -- on the extended menu.
The LNB Monoblock allows you to receive the signal from two satellites (Astra and Hotbird) using a single satellite dish. This option allows you to access almost twice the channels on your satellite receiver.
No special items are required for the reception of this type of signals. Circular polarity is nothing but a linear polarity that continuously changes plane. Therefore, circular polarity will be received (with a slight loss) with a conventional linear LNB (either on H or V).
The LNBs are to be slightly turned to achieve an appropriate discrimination of the polarization. For the LNB with ref. 7475, when receiving a satellite positioned on the east (Astra, for example), the cable goes slightly to the right (when you face the dish). If the satellite was positioned on the west (Hispasat, for example), the cable should go almost in parallel with the floor, towards the right. For other LNBs, and for the east satellites, the cable goes to the left. For the west satellites the cable goes to the right. Anyway, it is recommended to always use a field strength meter to achieve the best possible polarity discrimination.
This reference is used to join 180 sections, not only to form straight lines, but also to build structures in several directions (both vertical and horizontal).
The most appropriate tower model depends on a series of factors: 1. The material you want to install (weight, dimensions) 2. The height at which you want to mount it. 3. The wind speed it will have to withstand. 4. The location of the tower (hill, balcony, etc.). Based on these parameters, you may have to install M180, M360, M450, or M550.
This tower provides multiple advantages as compared with the 180 model: 1. Manufactured in AISI 316 stainless steel (virtually unlimited service life). 2. It consists of a full kit with all the required accessories, ready for installation. 3. Thanks to the design it can reach 14.5 m with a radius as little as 1.5 m.
No. It will depend on the height you wish to reach. When the tower does not include guy wires, you need to install a fixed base, starting with the middle section as the first one. If the tower includes guy wires you need to install a pivoting base, and the first section should be a lower section.
